Mission Beach Holidays - COVID Terms & Conditions

Booking a Privately Owned Holiday House or Apartment is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please DO Read the following conditions carefullly.

IF YOU ARE UNABLE TO COMPLETE YOUR BOOKING DUE TO GOVERNMENT TRAVEL RESTRICTIONS RELATED TO COVID THE FOLLOWING OPTIONS ARE AVAILABLE TO YOU:

 BOOKINGS MADE DIRECT WITH MISSION BEACH HOLIDAYS

 1.  ARRIVAL DATE 45 DAYS OR LESS: If you, the booked guest, are unable to travel and reach your accommodation due to government mandated travel restrictions and or border closures we will issue you a credit (holding the funds in our Trust Account) for the amount of money paid less any fees charged (eg booking fee, credit card fee, cleaning fee etc) for a stay at the same property within 12 months of the foresaid travel restrictions being lifted by the relevant government - (subject to our standard Terms and Conditions, applicable tariffs at time of next booking and availability)

NOTE:  We will NOT charge you any Change of Booking Fee.

2.  ARRIVAL DATE MORE THAN 45 DAYS:  If you cancel your booking 45 days or more prior to your arrival, we will refund your money paid less our Administration Cancellation Fee of $220-00. NOTE: The Booking Fee and Credit Card Fee are not refunded under any conditions.

BOOKINGS MADE VIA 3RD PARTY WEBSITE (EG AIR BNB, HOMEAWAY, STAYZ, VRBO ETC)

Each 3rd Party Website has their own cancellation policies. Please go direct to the appropriate website to arrange your change or cancellation.

OR If you would like us to issue you a credit (holding funds in our Trust Account) for the amount of money paid less any fees charged (eg booking fee, credit card fees, cleaning fees, service fees, 3rd party commissions etc) please email us direct. This credit must be used at the same property within 12 months of the foresaid travel restrictions being lifted by the relevant government - (subject to our standard Terms and Conditions, applicable tariffs at time of next booking and availability)

ALL COMMUNICATIONS IN REGARDS TO COVID CHANGES OR CANCELLATIONS MUST BE EMAILED TOemail/accom)(missionbeachholidays.com.au

YOU WILL RECEIVE A REPLY WITHIN 48 HOURS.

ANY REFUNDS WILL BE PROCESSED WITHIN 5 – 10 BUSINESS DAYS.

Read the full Terms & Conditions