Mission Beach Holidays - Terms & Conditions for Holiday Premises

Booking a Privately Owned Holiday House or Apartment is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please DO Read the following conditions carefully.

Mission Beach Holidays acts as an agent for Property owners in promoting Properties for rent and arranging bookings. Each time a Guest books a Property through Mission Beach Holidays, the Guest is deemed to have agreed to these Terms & Conditions. Failure to observe these Terms & Conditions or any changes to such Terms & Conditions permits the agent to refuse entry to the premises, amend the charge or immediately terminate the occupancy and no refund will be given.

  1. The premises are let to you for holiday purposes only for the period stated on the letter of confirmation.

  2. At no time during your occupancy shall more than the number of persons stated, stay overnight at the premises, without prior consent of the agent whereupon extra charges may be required.  Exceeding this number may invalidate any insurance policy on the Property. If consent for extra people is not given by the agent – immediate eviction will follow with no refund given.

  3. To abide by the local health regulation, No Pets are permitted on or about the premises. Immediate eviction will follow with no refund given.

  4. There are to be NO Caravans, Camper Trailers, Tents parked on or near the property. If this is not abided by immediate eviction will occur with no refund given.

  5. Under the Terms & Conditions the property is strictly not available for parties, weddings, commercial activities including photo shoots or functions of any kind unless prior arrangements have been made. Permission is at the sole discretion of the agent and the owner and a surcharge will apply.

    The Owner and Mission Beach Holidays reserve the right to revoke or refuse to honour any holiday accommodation booking, at any time before or during the holiday rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property.

    We do not accept bookings for ‘Schoolies’, ‘Leavers’ or parties associated with this period.

  6. A minimum deposit of 25% or equal to one night’s tariff for bookings of 4 days or less is required per booking. Final payment must be made 30 days prior to arrival.  The final payment amount will be deducted automatically from the card details that were advised by the guest to the agent’s secured site and the guest hereby authorizes the agent to do so, unless other details are provided prior to the 30 days.
    Bookings made less than 30 days prior to arrival require full payment within 48 hours to confirm the booking.

  7. If you terminate or cancel your holiday the following applies:

    Bookings Cancelled 29 days or less will receive no refund

    Bookings Cancelled 30 days or over will incur a loss of deposit plus $110 cancellation fee plus credit card fees.

    Unless the premises are rebooked for the entire period, in which case if we can rebook your dates for the same rate then we will refund you your deposit less a $110 cancellation fee plus credit card fees. If we need to discount to rebook your dates then we will refund your deposit less the difference between the rates and a $110 cancellation fee plus credit card fees.

    Should you advise us that you wish to shorten your stay on, before, or after your arrival, full payment prior to arrival is still required until we can rebook that time. Any monies will then be refunded. A fee of $55 will apply if changes are made to arrival and departure dates.

    We recommend you take out comprehensive travel insurance to protect against any unforeseen cancellation.

  8. A security bond is required for all properties. The amount of the security bond will depend on the property booked:

    $500   for properties whose tariff is up to $450 per night
    $1000 for properties whose tariff is over $450 per night


    A pre-authorisation on the credit card number supplied at time of booking will be processed on the morning of your arrival. Please note: Access to the property will not be given until pre–authorisation has been approved. If upon inspection of the property following departure there are no outstanding charges this pre-authorisation will be allowed to lapse.

    If the property is not left to our satisfaction, Mission Beach Holidays will retain the full security bond amount until all additional costs associated with your stay have been finalised. The holder of the credit card gives Mission Beach Holidays authority to recover the additional costs from the bond held.

    If insufficient funds are available in the bond amount the guest agrees to accept responsibility for outstanding payments and hereby authorizes the agent to deduct such amounts from credit card held or will deposit required funds into Mission Beach Holidays Trust account upon request.

  9. In the unlikely event that Mission Beach Holidays is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, Mission Beach Holidays reserves the right to transfer the Guest and their party to an alternative Property of similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by Mission Beach Holidays, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and Mission Beach Holidays, then either Mission Beach Holidays or the Guest may opt to cancel the booking. In that event, Mission Beach Holidays will refund the Guest all monies paid, without further compensation.

  10. The premises are available from 2.00pm on the day of arrival. An early arrival fee of $50 will be charged if you arrive prior to 2 pm unless prior arrangement has been made with Agent.

    The premises are to be vacated by 10.00am on the day of departure a late departure fee of $50 will be charged if property has not been vacated by 10:00am, unless prior arrangement has been made with Agent.

    Please ensure all rubbish is removed to bins provided – excess rubbish is removed from the property, the premise is left in a clean and tidy manner including all dishes are washed, turn off all air conditioners, securely lock the premises, close and lock all windows and return keys to the key safe at the property or to our office by 10.00am.

  11. This is self-catering accommodation and requires the Guest to supply all provisions and consumables. The Property is set up with a “Starter Kit”-, these are basic toiletries and cleaning supplies to begin your holiday with. All bed and bathroom linen is provided but guests should bring their own beach towels. (Properties with pools provide pool towels)

    For bookings 10 – 14 days the premises will have a free linen change midway during the booking.
    For bookings over 14 days linen will be changed weekly free of charge.

    Extra linen and cleaning can be arranged for an additional charge.

  12. The premises are typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.

    In cases of excessive or unacceptable loss or damage at any time during the Rental Period, Mission Beach Holidays may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

    The premises is a smoke free dwelling. If there is evidence of such including a smoke odour you will be charged a fee of $800.00 to cover the cleaning of curtains, carpets and air-conditioning sterilization.

    The premises must be kept clean and tidy and free of litter (including cigarette butts) at all times. The premises must be left clean and tidy at the end of your reservation. On vacating, if excess cleaning or excess garbage removal is required, charges to the occupant will be applied.

    In the event that damage or excess cleaning / rubbish removal is required or repair damage to or reinstate the property the agent without reference to the guest will deduct fee incurred from Bond held or enter a debit on the Credit Card supplied by the guest at the time of making the booking for such amounts in excess of bond held and the guest hereby authorizes the agent to do so. Breakages and losses to the property are to be reported to the agent and paid for immediately.

    If guest is staying in a property that has offered a choice of the number of bedrooms to be used and paid for please note:  If you have used excess bedrooms than what was stated and paid for at time of booking, Mission Beach Holidays reserves the right to deduct the excess amount required for the number of bedrooms used for the duration of the stay irrespective to the number of nights these bedrooms have actually been used.

    The guest agrees to accept responsibility for the outstanding payments and hereby authorizes the agent to deduct such amounts from the credit card held or will deposit required funds into Mission Beach Holidays Trust account upon request.

    Please bring plastic mattress covers for bed wetters. If bed wetting occurs guests must pay fee to steam clean mattress, launder all linen or be charged for a new mattress if required. The Guest hereby authorizes the Agent to deduct any costs incurred from Bond held or enter a debit on the Credit Card supplied by the guest at the time of making the booking for such amounts in excess of bond held and the guest hereby authorizes the agent to do so.

  13. As with all holiday letting, unexpected situations can cause inconvenience (i.e. electrical malfunctions, storms, excessive rain and basic wear and tear). In the event of an appliance break down all reported cases effecting the enjoyment of the property will be dealt with in a diligent and professional manager by the agent.  Every reasonable endeavour will be made to repair, replace or hire an alternative. Mission Beach has limited access to tradespersons and your patience is sought should this occur. Claims for compensation for unexpected problems (except at the sole discretion of the agent in critical situations) will not be considered.
    If no complaint is reported during the Rental Period, Mission Beach Holidays will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

  14. The Agent and Owner will not be responsible for any disturbances or inconvenience caused for the purpose of building or council works, or any works instigated by the Body corporate of a unit complex. This is beyond our control and neither the agent nor the owner can be held accountable for what another owner does in their property.

  15. If the guest requires after hours assistance (this is between 5:30pm and 8:00am) due to misplaced or loss of keys to gain access to the property a call out fee of $88 (plus tradesmen charges if called) will be deducted from the Bond held or charged to the credit card details that were advised by the guest to the agent’s secured site and the guest hereby authorizes the agent to do so.

  16. Office hours are from 8:30am to 6:00pm Monday to Saturday. Outside these times for emergency assistance please phone the office number 4088 6699 and leave a message if asked. Phone is checked regularly for messages.

  17. The booking is made in good faith by the agent. However the agent is not responsible for actions or changes made by the owner or a third party which may impact on the booking and over which the agent has no control.

  18. Further, the agent takes no responsibility for description of the property advertised on the web, brochures or any other written material, or verbal information given by the agent or the agent’s staff or associates. We are careful not to misrepresent any rental property.

    As in a block of units each unit is owned individually and therefore set up with different things, so please ask if there are specific items that you require.

    Tariffs are current as per the tariff sheet, brochure and website, and are subject to change without notice. No responsibility is accepted for errors and omissions contained on any website, holiday accommodation brochure or tariff sheet.

  19. The Agent or Owner do not cover your personal belongings under their insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises. We strongly recommend you purchase travel insurance.

  20. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighboring occupiers. In home units, strata title by-laws and regulations must be observed. The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, Mission Beach Holidays may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund given.

    All properties are located in a residential area and are not to be treated as “PARTY HOMES”. Noise restrictions apply and any reports due to disruptions will be shut down immediately. The noise curfew is 10.30pm.

    Please be aware that noise complaints are a breach of terms and conditions and may result in forfeit of your bond or immediate eviction with no refund given.

    In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities. We advise that you should get travel insurance because we accept no liability for injury, loss or damage.

  21. In the event of the property being offered for sale, the occupier agrees to allow the owner or their agent to inspect the property with prospective purchasers during reasonable hours by appointment.

  22. The owner or agent reserves the right to apply an extra bond amount on holiday premises if considered necessary.

  23. The owner or agent will not be responsible for alternative accommodation or any other cost when tenants arrive after hours.

  24. Rates are subject to change without notice. Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed, even if the price increases after the Guest’s booking has been confirmed or if any special promotion is offered it does not change the price for existing bookings.